SureFireDMS is the leading provider of DMS solutions for automotive, RV, and Marine service operations. SureFire has 34 reviews with an overall consumer score of 4.0 out of 5.0. However, the runtime of your illumination tool may be reduced. What happened? If you are unsure of the maintenance schedule or have any questions regarding your SUREFIRE cylinder head or engine please call our customer service department at 800-790-9094 Initial Startup: When applicable, valves must be readjusted to your vehicle’s manufacturer’s specifications. FOLLOW US What parts of my flashlight need to be maintained? SureFire's customer service and warranty program get an A+ from me. Location for Tech Support and Will Calls: 17680 Newhope Street, Suite B Fountain Valley, CA 92708 Phone: (800) 790-9094 . Many SureFire products are completely made in the USA. My headlamp blinks, or flickers, or runs only in the low-output mode — what's wrong? Call customer service. SureFire M600DF Scout 1500 Lumen Tactical Weaponlight with Micro USB Rechargeable 18650 Battery, 4 Extra CR123A Batteries and Lightjunction Battery Case 4.8 out of 5 stars 64 $299.00 $ 299 . SureFire reviews and Surefire.com customer ratings for November 2020. Hours: 8:30 am – … If I use non-SureFire brand batteries will my warranty be voided? Do not try to recharge them, as this can be dangerous. Email: helpyou@surefire.com Location for Tech Support & Will Calls: 17680 Newhope, Suite B Fountain Valley, CA 92708 Warranty Claims For repair or replacement contact Customer Service at 800-828-8809 (toll free) or e-mail at helpyou@surefire.com and obtain a Return Merchandise Authorization number (RMA#). Specifically, in the mortgage industry, we have used 4 other CRM platforms. Categories. What do the colors on my SureFire battery charger mean? Can rechargeable LFP 123A batteries be used in incandescent (non-LED) illumination tools? … If the headlamp does not turn on after cleaning the threads, it may be the switch, although failures are extremely rare. Your subscription is valuable to our channel. Corporate Office 3621 Vinings Slope SE Unit #4250. SureFire is a well-known hunting store which competes against other hunting stores like Cheaper Than Dirt, Midway USA and iTarget. Using a metal object such as a paper clip or key, simultaneously touch the flat center of the exposed battery terminal and the rear metal rim of the battery compartment. If my light did not come with a pocket clip, can I buy one and install it? My LED flashlight flickers when I turn it on — what's wrong? More. They all failed to adpat to staying current or provide expected customer service. 95% of non-working SureFire lights are due to dead or reversed batteries. It was also pretty torn up but still worked. Replace the batteries. If you have any questions about your illumination tool, call SureFire Customer Support at. I’m a big fan of Fenix (and a number of other brands) but good luck trying to reach someone in customer support. Remove the head of the flashlight to access and replace the batteries. Treat them well. Nothing. Community Join the conversation Solutions Marketing Sales Executive Compliance Technology Individual Focused Team Enterprise. This serves as a warning while still leaving you with usable light. SureFire offers 9 features such as veteran's discount policies, free return policies and free shipping policies. Clean threads of battery compartment and cap using cloth, paper towel, or similar absorbent material. Some are almost completely made in the USA, but have imported components. Clean flat surface at end of battery compartment threaded section and corresponding area inside the cap to ensure positive electrical contact between tailcap, head, and body. Clean threads of tailcap and head using cloth, paper towel, or similar absorbent material. No! I’ve dealt with Surefire customer support and it’s easily the best around and well worth the premium you pay for the lights. Many counterfeit or inferior lithium batteries don't have the power output characteristics or built-in fault (short-circuit) protection that SureFire batteries have. The warranty through GearUpUSA/Amazon for the light was out at the end of January. Website: www.surefireengines.com . Can I put an old rechargeable LFP 123A battery and new rechargeble LFP 123A battery together into an illumination tool? Yes. What they say is actually up to us. ", paying attention to the information on cleaning. How do I lock out my flashlight's tailcap switch? First make sure your flashlight is functioning. Skip to content. If you are looking for high quality fire protection, then please get in contact with us. They must be inserted into an included battery magazine, which is then inserted into the flashlight. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. I'll try SureFire customer service later today and add those comments at a later date. Resources 1.0 out of 5 stars Great light - Surefire Customer Service no longer acceptable. The customer’s voice echoes forever. Please note: all other SureFire Ag phone numbers have now been disabled. The heads of some SureFire flashlights and WeaponLights are fixed in place and are not meant to be removed. There is no safety hazard, but it is possible that the charged cell could damage the discharged cell. Persist when you sense potential; shift and innovate when you see futility. FREE w/ 30+ Bank Products $0 Service Bureau Fee. NOTE: The headlamp's output control knob must be turned to any ON position for the test to work. Can I put a rechargeable LFP 123A battery and a disposable 123A battery together into an illumination tool? Framing a smart loyalty strategy might be a tough nut to crack given that all … Using a metal object such as a paper clip or key, simultaneously touch the flat center of the exposed battery terminal and the rear metal rim of the flashlight; the flashlight should turn on. To reach the SureFire sales team, customer service, or for any other reason, calls must be placed to one of these three numbers. Get in Touch With Surefire Local. You can contact the customer service representative of Surefire Engines calling Surefire Engines's helpline phone numbers. Is the power output of rechargeable LFP123A batteries the same as disposable 123A batteries? Client Portal. Again, this would be a 5-star review if they would simply honor their warranty - even with the reliability issue, I'd overlook that if they would simply provide some customer service and back up their products. Write review. United States. I think a company’s customer service … By design,when the batteries are nearly depleted only the low-output setting works. Pissed Consumer © 2020 All Cylinder Head: As used in this warranty refers to the remanufactured cylinder head including those parts and accessories as supplied by SUREFIRE. If the flashlight does not turn on after cleaning the threads, it may be the tailcap switch, although failures of our simple "tactical" switches are extremely rare. Customer Service ~ Unexpected Outcome Defense Training International, Inc Ft Collins, CO – -( Ammoland.com )- Surefire! Refer to the question below, "What parts of my flashlight need to be maintained? 1. My dual-output flashlight only works at the low-output setting — what's wrong? How do I remove gunfire residue from my WeaponLight's window? Are disposable 123A batteries rechargeable? What can we help you with. The discharge power is very similar, which means that your illumination tool will have similar lumen output. The platform itself is great and can really help you take your business to the next level, but their customer service is what makes Surefire truly great. Contact Surefire Engines Customer Service. With Surefire, you call up, talk to someone stateside and they get you service in a jiffy. If the flashlight does not turn on after cleaning the threads, it may be the tailcap switch, although failures of our simple "tactical" switches are extremely rare. Joined: Oct 2, 2004. My headlamp does not turn on — what's wrong? This serves as a warning while still leaving you with usable light. Rechargeable batteries and chargers are warranted for two years from the date of purchase. So, I basically have a weapon light/remote switch that is trash and I'm out $855. Can I put a charged LFP 123A battery and a depleted LFP 123A battery together into an illumination tool? Address: 8619 Westwood Center Dr., Suite 150 Vienna, VA 22182. Thread Tools. ", paying attention to the information on cleaning. If the head of your illumination tool cannot be unscrewed with moderate hands-only effort, then it is not meant to be removed. Phone: (276) 477-5249. If the WeaponLight does not turn on after cleaning the threads, it may be the switch, although failures are extremely rare. I can't remove the head of my flashlight — what's wrong? Yes. Messages: 1,374 Likes Received: 6. “With newer communications channels such as social, mobile, web … Questions are always welcome, and if you can't figure something out on your own submitting a support ticket is the way to go! Surefire Support. At this point, please call SureFire at. Refer to the question below, "What parts of my headlamp need to be maintained? Please note: As of August 2020, Surefire customer service says that the SR07 switch may not allow the M600DF to run at full brightness when using an 18650 cell. The SureFire Electronics main office phone number is as follows: 785-626-9326. Gasoline Engines Medium/Heavy Duty Trucks (Vehicles of over 11,000 lbs Gross Vehicle Weight) This warranty shall exist for 12 months or 12,000 miles whichever occurs first. This allows you to provide a faster way for your customer to receive their refund instead of waiting for it to arrive in the mail. At this point, please call SureFire at. If the flashlight does not turn on with fresh batteries installed, perform the "paper clip test" as follows: However, rechargeable batteries will be depleted in about half the time of the disposable batteries. Surefire customer service Discussion in 'Cop Talk' started by trdvet, Feb 6, 2011. SUREFIRE ENGINES warrants to the original purchaser that each remanufactured engine sold by AutoZone shall be free of defects in material and workmanship under normal use and with periodical maintenance as set forth by the original manufacturer subject to the following terms and conditions. If the flashlight does not turn on after cleaning the threads, it may be the tailcap switch, although failures of our simple "tactical" switches are extremely rare. If you are looking for high quality fire protection, then please get in contact with us. Using genuine Panasonic®, Duracell® or Energizer® batteries will not void your warranty, but using any other non-SureFire brand will void it. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Find helpful customer reviews and review ratings for SureFire M600 Dual Fuel Scout Light with Z68 Switch and Thumbscrew Mount, Black (M600DF-BK) at Amazon.com. Mailing Address: 1102 W North Carrier Parkway Suite 100. I have a very old E2defender that was carried by an army buddy of mine when he was KIA. surefire customer service is an absolute failure! First install fresh batteries, positive-end forward. Email: info@surefirelocal.com. Prior to the mortgage industry i was in the tech industry. If the headlamp does not work with new batteries, perform the "paper clip test" as follows: More. I had this mounted on my Daniel Defense M4V11. Can rechargeable LFP 123A batteries be used in SureFire rechargeable flashlights? Surefire Headquarters: SureFire, LLC 18300 Mount Baldy Circle Fountain Valley, CA. My LED flashlight does not turn on — what's wrong? Refer to the question below, "What parts of my WeaponLight need to be maintained? Companies are selected automatically by the algorithm. does not support this feature. Print; Page 1 of 2 1 2 Next > Feb 6, 2011 #1 . What parts of my WeaponLight need to be maintained? At this point, please call SureFire at 1-800-828-8809 and ask for Customer Service. First install fresh batteries, positive-end forward. If the flashlight does turn on using the paper clip test with fresh batteries installed but it does not turn on with the tailcap installed, the problem may be dirty or greasy tailcap threads. (800) 790-9094. When you spend your hard earned money on gear, its added piece of mind that the company you are buying from stands behind their products. No! The light is red when the battery (or batteries) is taking a charge. Replace the batteries. Refer to the question below, "What parts of my flashlight need to be maintained? ", paying attention to the information on cleaning. Provide Multichannel Support. SureFireDMS is designed for maximum performance and value, offering a free version! Search. With the fresh batteries installed, unscrew and remove the battery compartment cap. 95% of non-working SureFire illumination tools are due to dead or reversed batteries. No. Surefire Engines is ranked 75 out of 962 in Equipment category. More. With the new batteries still in the light, unscrew and remove the tailcap. I then carried it for several years all over the world until it … Rights Reserved, You Are About to Contact PissedConsumer.com, http://www.surefireengines.com/warranty.html, http://www.surefireengines.com/surefire_privacy_notice.html, Compare Surefire Engines vs Procomp Electronics, Compare Surefire Engines vs GEX International. Sales The #1 Most-Used Mortgage CRM Sales teams and individual sales users can manage their entire contact database from Surefire. Grand Prairie, Texas 75050. How do I get the batteries out of my Executive Series or my E1B or my EB1 flashlight? you'd be better off shooting off a flare. 11 Surefire Customer Experience Beliefs. Pocket clips will only fit flashlight models that originally come with them since they require a special slot for attachment. Shelf life is several years when the batteries are stored away from high temperature conditions, but they should be recharged after 2 years of sitting idle. Clean mating threads of battery compartment, including flat sections at end, using cloth, paper towel, or similar absorbent material. trdvet. 0345 601 4110- … My WeaponLight does not turn on — what's wrong? Aren't all disposable 123A batteries the same? Contact Information. SureFire warrants that if you—our customer—purchase one of our products, and we determine that it is defective in material and/or workmanship during your lifetime, we will repair or replace it—no hassle! What is the shelf life of rechargeable LFP 123A batteries? Do you have something to say about Surefire Engines? We do not recommend it because the slightly higher initial voltage of charged LFP 123A batteries may burn out lamp filaments. At this point, please call SureFire at. Remove the deposits using a clean, dry pencil eraser, rubbing in a circular motion. Avoid doing this. Please consider subscribing if you enjoy our content. SureFire Ultra-Compact LED Handgun Light and Laser Sight $399.00 SureFire EDCL1 Dual-Output Everyday Carry LED Flashlight (2) $149.00 SureFire Stiletto (6) $99.00 Sign up for exclusive deals, news, and more. If the headlamp still does not turn on using the paper clip test with fresh batteries installed, the problem may be dirty or greasy battery compartment and cap threads. ", paying attention to the information on cleaning. Technology Office 1220 W. 6th Street Suite #200 Cleveland, OH 44113. Removing or attempting to remove a fixed illumination tool head will VOID YOUR WARRANTY. Sign-In is Required to View All Available Articles . Loading. I bought a Surefire x300 weaponlight in 09 for my 1911 that has a Dawson rail. 2018. Buy SureFire brand batteries from www.surefire.com, or from an authorized SureFire dealer. 2. What parts of my headlamp need to be maintained? Then unscrew the tailcap until the light will not turn on when you press the tailcap switch, or when you wiggle the tailcap from side to side. I have been using CRM technology for over 20 years. Read honest and unbiased product reviews from our users. 95% of non-working SureFire flashlights are due to dead or reversed batteries. Offer loyalty programs. All rights reserved. 1. If the flashlight does not turn on using the paper clip test with fresh batteries installed, the problem may be dirty or greasy tailcap threads. Use our rechargeable batteries only with LED illumination tools that also use disposable 123A batteries. SureFire is without a doubt one of those companies, and in my case they went above and beyond for Joe Consumer. First install fresh batteries, positive-end forward. Marketing. The battery magazine is designed so that it does not allow an electrical connection with the charger when the latter is plugged into the flashlight. From inbound lead to loan close, they’ll have total insight into their customer lifecycle. Remove dirt or debris from O-rings and use a cotton swab or similar to lightly coat them with silicone grease, such as Nyogel or SCUBA equipment grease. Of course they talk about us. Engine: As used in the warranty refers to the remanufactured assembly (basic block, cylinder head and internal components) as assembled by SUREFIRE. How can I be certain that my SureFire battery is not counterfeit? Replace the batteries. At the price Surefire products sell for, an unresponsive customer service / warranty processing service is unacceptable at all levels. Contact Surefire Engines Customer Service . Clean flat surface at end of threaded section and corresponding area inside the tailcap to ensure positive electrical contact between tailcap, head, and body. If the WeaponLight still does not turn on with fresh batteries installed, the problem may be dirty or greasy battery compartment threads. Customers cannot observe our intentions. We recommend fully charging all cells before placing them into an illumination tool. 2. How do I remove muzzle gas deposits on the window or lens? Live Training Calendar. The Warranty term begins on date of installation or 10 days after the original purchase date whichever is earlier. If rechargeable or disposable batteries are in my "dual-fuel" rechargeable SureFire flashlight and then I plug the flashlight into the charger, what will happen? This can cause poor performance or even be dangerous to you and your SureFire illumination tools. At this point, please call SureFire at 1-800-828-8809 and ask for Customer Service. It turns green when the charging process is complete. Thread Tools. © Sure-Fire Tax Software. You can contact the customer service representative of Surefire Engines calling Surefire Engines's helpline phone numbers. Currently you can call only US numbers. The algorithm is subject to change in future. By design,when the batteries are nearly depleted the headlamp will blink or flicker and the headlamp will only run at the low-output level. This is almost always caused by the batteries being nearly depleted. This is where Surefire …