Top 5 Simplest Practice Management Systems blog.g2crowd.com

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Practice management systems are tricky beasts. They require quite a bit of initial investment to set up and remain deployed for five to seven years before a medical or health care practice can begin to think about upgrading or even switching to another system. Users’ experiences with practice management software, then, are based off of both their experience with initial training and years of wrangling with the system and its support team.

Any medical or health care practice benefits from a practice management system, as it can automate daily tasks, sync patient data and information across multiple servers or practices, provide digitally logged charts and notes and create portals for patients to access. The aforementioned are just the standard features.

Simple-to-use practice management systems, then, are greatly desired. Doctors, nurses, therapists and other medical professionals already have heavy plates and prefer systems that are easy to set up, access, train on and, ultimately, use.

These metrics influence which practice management products G2 Crowd determines to be the simplest: Ease of Use, Ease of Administration and Ease of Setup. The following tools aren’t necessarily the overall best or highest ranked, but they have been given the green light from real users on the data points that matter the most, in terms of usability.

Based on review data as of Dec. 4, 2017, here are the five simplest practice management tools according to real G2 Crowd reviews.


Simple practice management systems

Kareo

Kareo Practice Mangement Systems

Ease of Use: 91 percent
Ease of Admin: 94 percent
Ease of Setup: 92 percent

Kareo is a cloud-based practice management platform that is built for independent practices. While Kareo’s EHR promises to streamline everything from the front office to back-end billing, many users specifically praise its billing functionality.

For example, Pauline B. wrote in their Kareo review, “Billers will love this application. Ease of use — when creating claims and posting payments — and tracking claims are great. The ability to click on an account within a report makes follow-up a breeze.”

In addition to receiving the above scores for ease of use, admin and setup, users also reported a 92 percent rating for average user adoption and an 88 percent likely to recommend rating. These two metrics are significant. After all, a high user adoption rate is a testament to either a not-so-steep learning curve or the existence of more than adequate training and onboarding practices that help users overcome that curve.


WebPT

WebPT Practice Management Systems

Ease of Use: 90 percent
Ease of Admin: 90 percent
Ease of Setup: 82 percent

WebPT is a cloud-based practice management platform that is built specifically for the physical therapy industry. Some of the core aspects of WebPT include: management of patient documents, compliant billing practices, and a multi-user appointment scheduler.

Janet G wrote in their WebPT review, “The ease of use in WebPT is nice [because] the work flows from one task to the next so naturally. If you leave something out, you are usually prompted to go back and fill it in, making almost impossible to mess anything up.”

In addition to receiving the above scores for ease of use, admin and setup, users also reported a 100 percent rating for average user adoption and a 94 percent likely to recommend rating. Because WebPT’s main goal is to ease the transition of a physical therapy practice from a paper to digital environment, that the product received the absolutely highest average user adoption bodes well for future users of the tool.


Epic

Epic Practice Management Systems

Ease of Use: 91 percent
Ease of Admin: 94 percent
Ease of Setup: 92 percent

Epic is an electronic health records (EHR) solution but because the platform is so comprehensive, it also qualifies for the practice management category. According to G2 Crowd users, Epic is very much a health care information system, inasmuch as the solution tries to synchronize data and workflow across an entire hospital’s system.

A user of Epic wrote, “I have used other health care information systems in the past and Epic is by far my favorite to use. It does require some training, given there are some aspects that you wouldn’t know unless someone trained you on it. But once training is done it is very easy to use.”

In addition to receiving the above scores for ease of use, admin and setup, users also reported a 86 percent rating for average user adoption and a 84 percent likely to recommend rating. Epic has about the same number of detractors as supporters (users’ frustrations stem from the platform being a bulky legacy product that’s slow to change and difficult to master), so it’s heartening that despite those frustrations, users still admit to relatively high average user adoption and likely to recommend ratings.


eClinicalWorks

eClinicalWorks Practice Management Systems

Ease of Use: 76 percent
Ease of Admin: 78 percent
Ease of Setup: 76 percent

eClinicalWorks’ practice management platform can be scaled to any-sized medical or health care practice. eClinicalWorks features include a comprehensive EHR, population health analytics, revenue cycle management, and patient engagement channels.

A user of eClinicalWorks wrote they most enjoy, “The ease of training all employees on areas of the system, from creating medical documentation and making change [to] using the electronic prescription area to … scanning hard copy medical documents into category sections.”

In addition to receiving the above scores for ease of use, admin and setup, users also reported a 100 percent rating for average user adoption and a 74 percent likely to recommend rating. The former percentage is what determined eClinicalWorks’ inclusion and not Cerner’s. While both eClinicalWorks and Cerner received 76 percent for “Ease of Use,” the former received a higher average user adoption score: 100 percent, versus Cerner’s 89 percent.


Advanced Billing

Centricity Practice Management Systems

Ease of Use: 91 percent
Ease of Admin: 94 percent
Ease of Setup: 92 percent

GE Healthcare’s Centricity Practice Solution works to integrate its EHR solution with its practice management solution, which can either be used as independent modules or as a singular unit. Centricity helps practices increase efficiency by tailoring its platform to the user’s existing workflow and preferences.

Stacy A. wrote in their Centricity review that they best like, “The flexibility of the system to fit all types of offices and specialties. No matter if you need to bill physician charges, dental or anesthesia, the system assists staff to be successful. The system has the ability to modify to users’ workflow and not the other way around.”

In addition to receiving the above scores for ease of use, admin and setup, users also reported a 94 percent rating for average user adoption and a 73 percent likely to recommend rating. While McKesson Practice Plus received a higher Ease of Use score (79 percent) than Centricity (76 percent), McKesson didn’t collect enough data for Ease of Admin or Ease of Setup. Hence, Centricity’s inclusion in this list and not McKesson’s.


What practice management system do you currently use to manage your medical or health care practice? Are you thinking of switching systems? Make sure to read more about the various practice management and medical practice management software products on the G2 crowd category pages. Additionally, help others in their search by leaving reviews of your own.

Beyond practice management systems

Medical professionals can also benefit from an effective time tracking app. Check out five easy-to-use products here.

* Please note: Reviews have been edited for spelling and grammar.

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